At JULIAN, we take pride in creating one-of-a-kind fashion pieces that are designed to make you feel confident and unique. If you are not entirely satisfied with your purchase, we’re here to help.

REFUND POLICY

1. Returns

• Due to the unique nature of our items (1 of 1 pieces), we offer returns only for defective or damaged products.

• To be eligible for a return, you must notify us within 3 days of receiving the item.

• Your item must be unused, in the same condition that you received it, and in the original packaging.

2. Refunds

• Once we receive your item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment within 7 business days.

• The time it takes for the refund to appear in your account may vary depending on your card issuer’s policies.

3. Exchanges

• We do not offer exchanges due to the one-of-a-kind nature of our products. However, if you received a defective or damaged item, please contact us, and we will work with you to resolve the issue.

4. Shipping

• You will be responsible for paying for your own shipping costs for returning your item.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Contact Us

If you have any questions about our refund policy, please contact us at: Email: info.julianshop@gmail.com

Shipping Policy

• Processing Time: Please allow up to 48 hours for order processing.

• Estimated Shipping Times: Please note that processing times are separate from shipping times.

• Local Delivery/Pick-Up: Local delivery or pick-up is not available.

• Delivery Service: We use UPS for all deliveries.

• Processing Hours: Orders are processed Monday through Friday, from 7 AM to 5 PM.

• Shipping Schedule: Deliveries to UPS are made twice a week, on Wednesdays and Fridays.

We value your satisfaction and appreciate your understanding of our policies for unique items. Thank you for supporting JULIAN.